Support
Schilling support
At Schilling, support is not a call centre
It is people who know you, your systems and your day-to-day work.
We work exclusively with publishers. This means we understand both the technical requirements and the reality they exist in — deadlines, releases and workflows where everything simply has to work.
Close to you – geographically and personally
We stay close to our customers. Not only in terms of location, but in the way we work together.
When you contact support, you speak to people who:
- Know your solution
- Understand your publishing business
- Speak your language
This results in faster assistance, fewer misunderstandings and greater peace of mind in everyday operations.
Stable operations and clear communication
Our goal is simple: To let you focus on content and publishing – while we take responsibility for the technology.
We prioritise:
- Fast and competent responses.
- Clear answers, in plain language.
- Solutions built to last — now and in the long term.
If you would like to learn more about Schilling and how we support publishers, feel free to get in touch.
Bjørn Højland, Head of Customer Success
“Good customer service becomes even better when we slow down for a moment, listen, and truly understand the needs of each individual customer. In a fast-moving everyday reality, we focus on looking ahead, staying proactive, and communicating clearly – and we are curious, asking the right questions to better support our customers.”
